Work

Design leadership across products, operations, and culture

I’ve led design organizations through product transformation, organizational change, and platform evolution in complex enterprise environments. My work spans AI-powered products, large-scale UX operations, and leadership initiatives that improved adoption, satisfaction, and delivery efficiency.

Each case study highlights how I combine strategic clarity with hands-on leadership to drive measurable outcomes.

Note: Recent case studies are password protected. I’m happy to share access details upon request.

  • Thumbnail showing the LX Design Studio platform with a left sidebar of project and content options, a main chat about handling difficult customer interactions, and a right panel with a Design Brief and customization options.

    Skillsoft LX Design Studio

    Led UX strategy for a 0-to-1 AI-enabled authoring platform, shaping principles, research, and cross-functional alignment for a flagship enterprise initiative.

    📈 100% task completion in pre-launch validation

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  • Thumbnail of a group of ten UX team members standing on a sandy beach at Canandaigua lake with hills in the background, overcast sky.

    Building & Scaling UX at Skillsoft

    Transformed a distributed UX function into a cohesive global organization, increasing capacity, clarity, and strategic influence across multiple product lines.

    📉 Reduced attrition to under 5%

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  • Advancing Design Maturity at Moody’s

    Modernized design operations and delivery models to reduce friction and improve cross-functional execution.

    💰 $1M+ projected annual design cost savings

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Skillsoft (2018–2025): Additional work

Where I led global UX across platform growth and organizational change

  • Compliance Suite Redesign

    Directed design and research for high-priority features that closed competitive gaps and significantly improved customer satisfaction in Skillsoft’s Compliance Suite.

    📈 48% increase in NPS
    🏆 Recognized as a key competitive differentiator
    🎯 3 high-impact features delivered

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  • Percipio Mobile App Redesign

    Led mobile experience strategy and guided a visual redesign to improve engagement and learning effectiveness across Skillsoft’s mobile platform.

    📱 75% rated the new design as better
    ⭐ 4.5+/5 ease-of-use rating
    💬 215 participants in validation testing

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Moody’s Analytics (2017–2018)

Where I modernized design operations in a regulated enterprise environment

  • Design Maturity Advancement

    Led transformation of design operations by introducing automation, modern collaborative practices, and tighter design–engineering workflows.

    💰 $1.1M in projected annual savings
    ⚡ 30× faster alignment through design sprints
    👏 Executive recognition for organizational impact

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Kaplan (2014–2017)

Where I embedded user-centered design and research practices

  • Test Scheduling Platform Redesign

    Led comprehensive user research and redesign of a test scheduling experience for nursing school administrators, transforming a major pain point into a trusted self-service capability.

    📈 84% adoption within three months
    📊 43% increase in session time
    📞 25% reduction in support calls

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