Work

Design leadership across products, operations, and culture

I’ve led design teams to deliver measurable impact across complex organizations. I’ve built research practices, transformed organizational culture, and scaled global UX operations.

From launching AI-powered platforms to developing design teams that accelerate outcomes, here’s a selection of work I’m proud of. Each case study shows how I combine strategic clarity with hands-on leadership.

Note: Recent case studies are password protected. I’m happy to share access details upon request.

  • Thumbnail showing the LX Design Studio platform with a left sidebar of project and content options, a main chat about handling difficult customer interactions, and a right panel with a Design Brief and customization options.

    Skillsoft LX Design Studio

    Led UX strategy for an AI-native authoring platform from concept to launch, delivering three integrated applications and achieving 100% task success in pre-launch validation.

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  • Thumbnail of a group of ten UX team members standing on a sandy beach at Canandaigua lake with hills in the background, overcast sky.

    Building & Scaling UX at Skillsoft

    Expanded and elevated the UX team into a globally distributed org across design, research, and content, growing capacity by nearly 70% while maintaining cohesion and positioning design as a strategic partner.

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  • Advancing Design Maturity at Moody’s

    Modernized design ops, introduced collaborative practices, and bridged the design-engineering gap, delivering measurable improvements and $1.1M in projected annual savings.

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Skillsoft (2018–2025)

Where I built and led a global UX organization through significant product and cultural transformation

  • Compliance Suite Redesign

    Directed design and research for 3 high-priority features that transformed Skillsoft’s Compliance Suite, closing competitive gaps and significantly improving customer satisfaction.

    📈 48% NPS increase
    🎯 3 major features shipped
    🏆 Key competitive differentiator

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  • Percipio Mobile App Redesign

    Led mobile experience strategy and guided visual design overhaul for Skillsoft’s mobile learning app to raise engagement and improve the learning experience.

    💬 215 participants in validation testing
    📱 75%     rated new design as better
    🎯 4.5+/5     ease-of-use ratings

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Moody’s Analytics (2017–2018)

Where I modernized design operations and introduced collaborative practices

  • Design Maturity Advancement

    Led transformation of design operations, making the business case for automation, introducing modern collaborative practices, and bridging design-engineering workflows.

    💰 $1.1M projected annual savings
    ⚡ 30x faster alignment     through design sprints
    👏 Executive recognition     for organizational impact

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Kaplan (2014–2017)

Where I pioneered user-centered product design and embedded research practices

  • Test Scheduling Platform Redesign

    Led comprehensive user research and redesign of test scheduling experience for nursing school administrators. Transformed a major pain point into a valued self-service capability.

    ✅ 84% adoption within 3 months
    📞 25% reduction     in support calls
    ⭐ 100%     would recommend

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